Submit a request
JUMP Help Center
I can’t find my reserved bike or scooter
My bike has a mechanical issue
I can’t unlock my bike or scooter
My scooter has a mechanical issue
Ending a JUMP trip
My bike or scooter was stolen mid-trip
See all 7 articles
Things to Know Before Signing Up
How do JUMP bikes work?
How do JUMP scooters work?
How much does a JUMP bike or scooter trip cost?
Can I rent multiple bikes or scooters at once?
What are the requirements to ride a JUMP bike or scooter?
What if I make a stop mid-trip?
How do I sign up for JUMP?
How do I rent a JUMP bike?
How do I rent a JUMP scooter?
What is JUMP?
We are bike share electrified
Our New Bikes
Our System Area
Account & Payment
How do I view my JUMP receipt?
I have an incorrect or unknown charge
How do I use Uber Cash for bikes and scooters?
How can I set up a Boost Rate Plan?
Legal & Privacy
Information on our rider trip data policy
JUMP Rental agreement
How JUMP uses location information (iOS)
How JUMP uses location information (Android)
Things to know for a successful first trip
Take the U-Lock with you
End your rental within the system area
Always lock the bike to something