JUMP uses your device's location services to make it easier to get a bike or scooter when you need one. Location data helps improve our services, including search, trip data, customer support, and more.
If you're using an iOS device, you have 2 location settings to choose from:
While Using the App: We may collect location information when the app is visible on screen. If we provide a feature in the future that needs your location in the background, we will ask for your permission. You'll get a notice on your screen if location is ever being collected in the background while you are in the "While Using" setting. Location information will also be collected from the bike to be able to protect our assets and comply with local regulations.
Never: Selecting "Never" disables location services for the app. You can still use the Jump app to find bikes and scooters manually, but you will not be able to reserve and take trips without enabling location services.
How to manage location settings on your device:
- Open your device's Settings
- Tap "Privacy," then "Location Services"
- Select "Jump"
- Select "While Using the App," or "Never"
Find other data sharing scenarios here.