If you encounter a flat tire or any other mechanical problem, please press the ‘repair’ button on the keypad and make sure the bike is securely locked legally to a fixed object. We will then send you an email to find out some more details about the repair needs of the bike. You can also report a repair through the mobile app by clicking ‘Report repair’ under your active reservation. You can indicate the type of mechanical failure, describe what the problem is, and then click ‘Submit report’. You can also report an issue with a bike after you finish rental. To do that click on the red triangle icon with the exclamation mark inside it in the Ride Summary view.