If you're having an issue with the scooter, end your trip and park the scooter, ensuring that it is not blocking a crosswalk, intersection, driveway, area for foot traffic, or on private property.
Please let us know by reporting the issue to us via 0800 005 666, the Help section in the Uber app, or via email (firstname.lastname@example.org).
If you're contacting support via the Help section or email, please include the following information in your message:
- The scooter ID number (located on the scooter stem)
- A description of the issue
- Any pictures of the issue