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Help with ending trip
I can't find my reserved bike or scooter
My bike has a mechanical issue
I can't unlock my bike
My bike was stolen mid-trip
Things to know before signing up
What are JUMP bikes?
How do JUMP bikes work?
How much does a JUMP bike ride cost?
Can I rent multiple bikes at once?
What are the requirements to ride a JUMP bike?
What if I make a stop mid-trip?
How do I sign up for JUMP?
How do I rent a JUMP bike?
Account & Payment
How do I view my JUMP receipt?
I have an unknown charge
Safety and security
What should I do if a third party involved in an accident demands or mentions compensation?
How do I report an accident?
If I have an accident, am I insured?