Please note, in order to end the trip you first need to lock the bike. Once you lock the bike, your app will automatically end the trip. If you notice the metal tip of the lock is blocked and cannot be inserted all the way into the holder all the way, turn the rear wheel a bit and try again.
For further help locking the bike, review the instructions below:
- Make sure you are parking the bike in an area where this is allowed (these zones are clearly indicated on the map). Make sure that the bike doesn’t block footpaths, access roads, bus stops or, driveways.on
- Pull the cable out of the holder on the back of the bike.
- Be sure that the bike is not locked to a parking meter, street sign, tree, or private property), then insert the metal tip all the way into the holder.
- Your app should now automatically end the trip.
If you have already locked your bike and the trip has still not ended, fill out this form including your start and end time of the trip. Our team will be sure to end your trip and refund you.