If you're having trouble unlocking your bike or scooter, review the instructions below. You can find the ID of your bike or scooter in the app or on the bike frame.
1. Scan the QR code on the handlebar using the Uber app
2. You can also enter the bike's alphanumeric ID into the app
3. If the bike still won't unlock, try extending the lock cable and repeat steps 1 & 2
If you're still having issues, let us know by writing an email to firstname.lastname@example.org