If your JUMP bike has been stolen during your trip, let us know by writing an email to firstname.lastname@example.org
Be sure to include:
- A description of what happened
- Details of any police report that was filed
Please keep in mind that for the time needed to find the bike, we will place a temporary hold to your account. Once the bike is located, you will get a message from Uber saying that your account is available for use again. Your Uber and Uber Eats accounts won't be affected by the lock.
This is a security precaution carried out by our team to help ensure the security of our users. If you’d like to find out more about it, you can read our Rental Agreement or alternatively write in to talk to us about it.