If you’re having trouble unlocking your bike or scooter, review the instructions below.
Identify your Jump bike type to learn more about unlocking it. Your bike will either have a u-lock or a cable-lock.
- Scan the QR code on the handlebar using the Uber app
- You can also enter the bike's alphanumeric ID into the app
- If the bike still won't unlock, try extending the lock cable and repeat steps 1 & 2